👤 1. Information We Collect

We could get the following kinds of data:

• Personal data includes name, address, phone number, email, ID or passport, and payment information.

• Details of the reservation and stay, including preferences, special requests, and check-in and check-out dates.

• Usage information includes device details, browser type, IP address, and website interactions.

• Security footage: For your protection, CCTV is used in public places.

2. How Your Information Is Gathered

• reservations made through our travel partners, phone, or website.

• on-site check-ins and registrations.

• signing up for loyalty programmes.

• Utilisation of our restaurants, spa, casino, and other amenities.

• On our online platforms, cookies and related tracking technologies are used.

3. How Your Information Is Used by Us

Your information is used by us to:

• Manage payments and reservations.

• Customise visitor experiences

• Assure the security and safety of your guests.

• Respect your legal responsibilities

• Communicate about promotions and services (with your permission)

4. Disseminating Your Data

We don’t sell your private information. We might give it to:

• Service suppliers, such as payment processors

• Government officials (when mandated by law)

• Partners for loyalty programmes

• Internal divisions for operations and guest services

5. Data Security and Storage

Only authorised personnel can access the encrypted systems where your data is safely stored. We use security procedures that are industry-standard to stop misuse or illegal access.